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Ultimate Software HCM Software Review


Ultimate Software Strengths & Weaknesses

Ultimate Software's competitive positioning in the Human Capital Management and HR software industry is highlighted with the following strengths and weaknesses.

Ultimate Software Strengths

  • Ultimate provides three-tier, 24/7, SCP-certified product support through named service representatives and delivers services through multiple avenues including a support web site and news page/service.
  • Ultimate's online customer community is stellar and strongly impacts the way the company engages its customers. This facet of the company has also garnered analyst accolades for leveraging particularly effective social and customer technologies.
  • Ultimate Software's customer churn is low (i.e. the company has a 96% customer retention rate), meaning that the vast majority of the company's clients are satisfied with the software products and services the company provides. As the company continues to transition from on-premise software (which has a multi-year shelf life) to a SaaS business (which is generally renewed annually), the opportunity for customer churn increases, putting new pressures on Ultimate Software.
  • The company looks to provide (sometime in the 2012 calendar year) a direct feed to a single vendor for European payroll.
  • In well-documented studies from IDC and Nucleus Research, customers implementing Ultimate Software solutions consistently achieved high returns on their HR software investment (many of which well exceeded 300+%).

Ultimate Software Weaknesses

  • Mobile functionality is lacking and customers complain that "server-side configuration is a hassle" and "push notifications" need to be added. Further, basic data flow is not there with the mobile feature, indicating that this application is far from being ready for mass consumption.
  • With the proliferation of "consumer-focused" interfaces, the Ultimate Software solution may seem a bit too "traditional" or even antiquated for younger employees. That said, the UI is straightforward and easy to navigate.
  • Ultimate Software has been extremely reserved about their applications and opening up to further evaluation from analysts. Aside from lack of transparency and questionable motives, this also brings unnecessary mystery (and even distrust) to an organizational purchase decision that is expensive and rife with potential misinformation.
  • In the U.S. midmarket, Ultimate Software is a strong competitor for HRMS. However, the company lacks presence outside North America. Efforts to establish a direct payroll vendor feed in Europe could however, begin to alter Ultimate's standing.
  • Though the company has stopped selling licensed software (as of 2009), a sizeable number of customers still utilize this deployment. As such, the efficiencies that have come to be expected from a modern SaaS solution are still not fully available with Ultimate's offering. They are well on their way, but not fully there yet.
  • Analysts and customers alike have voiced concern over Ultimate's unwillingness to "unbundle" services, potentially meaning that customers could be paying for functionality that may not ever be used.
  • The UltiPro solution takes a decidedly antiquated approach to "self-service", leaving Manager Self-Service (MSS) as an optional add-in to Employee Self-Service (ESS) that comes with the standard "core" package.
  • Lack of SaaS software customization tools and a third party, pre-integrated online app store leave customers with few good options when the HCM software is missing particular feature sets or requires modification.

Next - Ultimate Software HRMS Best Fit & Competitors >>

Ultimae Software HR/Payroll ReviewUltimate Software UltiPro ReviewUltimate Software HR CapabilitiesUltimate Software Technology ReviewUltimate Software PriceUltimate Software ViabilityUltimate Software Strengths & WeaknessesUltimate Software Competitors



Ultimate Software Review



Ultimate Software HR/Payroll Review



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