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NuViewHR Systems Software Review

 

NuView Hosting & Software Pricing

Data Center Hosting & Cloud Delivery

Hosting takes place from NuView's primary data center in Andover, MA as well as a backup data center in San Jose, CA. Both data centers hold SSAE 16 (more commonly/formerly known as SAS 70 Type II) and Safe Harbor (EU data privacy legislation) certifications. While SSAE 16 is certainly a U.S. standard in data center internal controls verification (and subsequently carries a great deal of perceived weight), prospective customers should take note that this "certification" is non-prescriptive and exceedingly broad. For purposes of compliance with the United States' Sarbanes-Oxley Act Section 404, this certification suffices; however, the leading (and most trusted) global certification for data center operations and information security is ISO 20071—a prescriptive set of 131 internal controls. As such, given that NuView is not "ISO-certified", it is difficult to fully assess the data handling, internal controls, uptime assurance and information security related to data center management.

NuView Systems provides a Service Level Agreement (SLA) that demonstrates service provisions of 99.9% uptime for 24 hours per day and 7 days per week for clients on hosted production servers only. Unless dealing with internet backbone driven-outages, maintenance, or backups, the company further agrees that in the event that the SLA is not met due to a fault of NuView or its hosting vendor(s), NuView will provide one half of one day's credit (as a percentage of that month's invoice) for each contiguous period lasting greater than 120 minutes from the time NuView is notified.

Nuview HR Software Pricing

Though specific pricing was not disclosed by the vendor, the multiple delivery options that NuView offers for the NuViewHR software suite provide some insight into the company's pricing models. Specifically:

  1. License Option - Customer has a perpetual license to operate the payroll and HR software (based on a group of modules and a fixed employee headcount). Expectations for this deployment model are that the customer provides the hardware (servers) and self-hosts the software internally; the customer installs software and future upgrades; the customer's IT department performs backups and recovery services; the customer purchases and administers SQL Server and other platform software licenses; and that an additional annual software maintenance contract is required for product support. While certainly resource-heavy on the part of the customer (and carrying a significantly higher initial cost), it should be noted that this option allows for multiple module discounts and provides customers with the benefit of having on-site control of hardware and data.

  2. SaaS (Software-as-a-Service)/Hosted Option - Customer "rents" both hardware and software for a: per employee, per month fee (based on a group of modules and "active" employees). Expectations for this deployment option are that NuView provides the hardware (servers) and application through the company's datacenter; NuView installs the software and any future upgrades; NuView performs daily backups and provides recovery services; NuView purchases and administers the required SQL licenses; and that software maintenance and support are included in the monthly "rent". This remote delivery option eliminates much of the need to invest in hardware or provide IT resources and comes with datacenter guarantees (discussed in the "Hosting" section of this review) for security, reliability, and disaster recovery.

  3. Blended Option - Customer has a perpetual license to operate the software (based on a group of HR software modules and a fixed employee headcount); however, the HR system is hosted in the NuView datacenter for an additional monthly fee. Expectations for this deployment model are that the customer licenses a group of modules (at a fixed employee headcount); NuView provides the hardware (servers) and application through the company's datacenter; NuView installs the software and future upgrades; NuView performs daily backups and provides recovery services; NuView purchases and administers required SQL licenses; and that an additional annual software maintenance contract is required for product support as well as an additional charge per employee per month for hosting.

Next - NuView Company Viability Review >>

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