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Kronos Workforce Central Review—A Human Capital Management Evaluation

 

Workforce Central SaaS Hosting & Software Pricing

Data center hosting is provided by SAVVIS Communications, Kronos' selected colocation business partner for the company's Managed Hosting Services. SAVVIS, Inc. (NASDAQ: SVVS) is a high-end global IT utility services provider that delivers secure, reliable, and scalable hosting, network, and application services. However, it should be noted that due to the HR software architecture and makeup, this "hosting" by SAVVIS is basically the outsourced management of an on-premise HR software solution in a third party data center as opposed to more traditional software-as-a-service (SaaS) delivery.

SAVVIS' primary datacenter is in Waltham, MA and a secondary datacenter is located in St. Louis, MO. SAVVIS Communications offers two levels of uptime guarantees based on the service level agreement selected:

  • Hosting Environment: 100% Availability
    Due to the SAVVIS Data Center design, which includes N+1 redundancy supported by Uninterruptible Power Supplies (UPS), back-up power generators, air handling and cooling, SAVVIS will guarantee an overall hosting environment availability of 100% for colocation customers. In addition, the fully redundant and scalable SAVVIS Hosted Area Network (HAN) coupled with PrivateNAP (Network Access Points) architecture provides genuine network reliability. Connectivity from the hosting environment to the Internet is guaranteed to be 100% available for colocation customers. Connectivity between the Internet and the customer's location is up to the customer.

  • Systems Availability: 99.9%
    Sites that are fully managed by SAVVIS are guaranteed available 99.9% of the time. Separate from SAVVIS, Kronos provides a 99.50% Application Availability Service Level Agreement (SLA). While exact financial figures were not revealed by the vendor, customers are entitled to financial credit applied to their monthly fees, should the 99.50% objective not be met.

SAVVIS is a recognized data center provider with third party certifications including ISO 27001 and SAS 70. However, how the Kronos HR software application is actually managed within SAVVIS data centers is very unclear. While the SLA covers ping and power, in reality, those facets are routine, backed with redundancy and seldom the causes for outages or interruptions. Instead, hosted HR applications tend to incur downtime when a software patch is improperly installed, a point release is improperly uploaded or a new version incurs unexpected ramifications. These types of situations remain the responsibility of the application provider, Kronos, and appear not to be included in data center assurances, audits or certifications.

Kronos Workforce Central Software Pricing

Pricing for the Workforce Central HR software suite varies according to customer requirements and the vendor declined to provide those pricing specifics. HR software pricing is a negotiated process—and one that lacks transparency and encourages sales gamesmanship. That being said, the company's deployment models reflect the fact that options are "tailored" to each client and include:

  • 3 "license purchase" models that vary from "traditional" to "managed" to "hosted" and management and maintenance are either shouldered by the customer or by Kronos. These licenses are generally contracted by the customer indefinitely.
  • A single tenant Software-as-a-Service model that is subscription based per employee and allows for scaling up or down as needed.

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Kronos Workforce Central Review

 

 

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